FAQ

❓ FAQ – Frequently Asked Questions

🕒 What are the delivery times?
Our delivery times are 2 to 10 working days depending on your country (Switzerland, France, Europe).

📦 Where do you deliver?
We deliver to Switzerland, France and most European countries.

💳 What are the payment methods?
You can pay by credit card, Apple Pay, or Twint. Payment is 100% secure.

↩️ Can I return a product?
Yes, you have 14 days to change your mind, if the product is new and unused.
Return costs are your responsibility.

🔧 What if my product arrives defective?
Contact us within 48 hours with a photo/video at contact.lumifix@gmail.com.
We offer you an exchange or a refund.

📨 How to contact you?
By email at contact.lumifix@gmail.com – we respond quickly.